zj77 Privacy Policy

1. Who We Are

zj77 is Pakistan's premier online gaming and sports betting platform, operated under an international gaming license. The platform offers cricket betting, live casino games, premium slot games, and fishing games to eligible players across Pakistan, including users in Karachi, Lahore, Islamabad, Faisalabad, and beyond.

For the purposes of this Privacy Policy, zj77 is the data controller responsible for your personal information collected through the zj77.app platform. All data protection enquiries and rights requests should be directed to the zj77 support team using the contact details provided in Section 15 of this Policy.

zj77 takes its data protection obligations seriously as part of its commitment to maintaining the trust of Pakistani players and complying with the requirements of its international gaming license. We are committed to handling your data transparently, fairly, and securely at all times.

2. Data We Collect

The following categories of personal data may be collected and processed by zj77 in the course of providing our services:

2.1 Identity and Registration Data

• Full legal name as it appears on your CNIC or other government-issued identity document
• Date of birth (used for mandatory 21+ age verification)
• Gender (where voluntarily provided)
• CNIC number or passport number for KYC verification purposes
• Residential address in Pakistan
• Scanned copies or photographs of identity documents submitted during KYC verification

2.2 Contact Data

• Mobile phone number registered in your name (including JazzCash and EasyPaisa registered numbers)
• Email address
• Preferred language and communication preferences

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts in PKR and timestamps
• Payment method details (JazzCash account, EasyPaisa account, HBL, UBL, or Meezan Bank account identifiers — we do not store full bank account credentials)
• Transaction reference numbers and payment provider confirmation records
• Bonus and promotional credit history
• Real Money Balance and Bonus Funds balances

2.4 Gaming and Behavioural Data

• Gameplay history, including games played, wagers placed, and outcomes
• Session duration and platform usage patterns
• Sports betting history, including markets selected and odds accepted
• Responsible gaming tool usage (deposit limits set, cooling-off periods activated, self-exclusion requests)

2.5 Technical Data

• IP address and approximate geolocation at login
• Device type, operating system, and browser information
• Unique device identifiers
• Log files, error reports, and session tokens

2.6 Communications Data

• Records of communications with the zj77 support team, including live chat transcripts and support ticket history
• Feedback, complaints, and dispute correspondence

3. How We Collect Data

zj77 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact support, or participate in promotions.
• Automatically — through cookies, tracking pixels, server logs, and similar technologies when you access and use the zj77 platform. See Section 9 for full details on our cookie practices.
• From third-party service providers — including identity verification agencies, payment processors (such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank), and fraud prevention services, who may share data with us as part of their service delivery.
• From publicly available sources — where necessary for fraud prevention, compliance, or KYC purposes, we may cross-reference your information against publicly accessible databases.

4. Why We Use Your Data

zj77 uses your personal data for the following purposes:

5. Legal Basis for Processing

zj77 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform the contract between you and zj77, including account management, payment processing, and game delivery.
• Legal obligation — processing required for compliance with our international gaming license conditions, including KYC, anti-money-laundering checks, and responsible gaming obligations.
• Legitimate interests — processing necessary for our legitimate business interests, including fraud prevention, platform security, and analytics, where those interests are not overridden by your privacy rights.
• Consent — where you have provided specific, informed consent, such as for receiving promotional communications. You may withdraw consent at any time by updating your communication preferences in your account dashboard or contacting support.

6. Sharing Your Data

zj77 does not sell your personal data. We may share your data with the following categories of third parties solely to the extent necessary to deliver our services and meet our legal obligations:

• Payment processors — JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, for the purpose of processing your deposits and withdrawals in PKR.
• Identity verification providers — third-party KYC and age verification service providers who assist us in verifying your CNIC and confirming your eligibility to use the platform.
• Fraud prevention and security services — providers who assist zj77 in detecting and preventing fraudulent activity, account abuse, and money laundering.
• IT infrastructure and hosting providers — cloud hosting and technology service providers who store and process platform data on zj77's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities — where required to do so by our gaming license conditions, by court order, or by applicable law.
• Professional advisers — legal, accounting, and compliance advisers where necessary for the operation of our business, subject to professional confidentiality obligations.

All third parties with whom zj77 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using your data for any purpose beyond the specific service they provide to zj77.

7. International Data Transfers

As zj77 operates under an international gaming license and uses globally distributed technology infrastructure, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, zj77 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses with receiving parties that meet internationally recognised standards.

By using the zj77 platform, you acknowledge and consent to the transfer of your personal data as described in this Section. If you have questions about the specific safeguards applied to international data transfers affecting your information, please contact the zj77 support team.

8. Data Retention

zj77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following general principles:

• Active accounts — personal data is retained for the full duration that your account remains active on the platform.
• Closed accounts — following account closure, zj77 retains identity and transaction records for the minimum period required by our international gaming license obligations, which is typically a minimum of five years from the date of closure.
• KYC documents — identity verification documents are retained for the period required by applicable anti-money-laundering regulations and gaming license conditions.
• Communications records — support and complaints correspondence is retained for a minimum of three years from the date of last interaction.
• Marketing data — where you have consented to promotional communications, your contact preferences are retained until you withdraw consent.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

9. Cookies & Tracking Technologies

zj77 uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Strictly necessary cookies — essential for the platform to function, including session management, login authentication, and security. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and responsible gaming limits you have set.
• Analytics cookies — used to understand how players use the platform, which games are most popular, and where technical issues occur. Data collected is aggregated and anonymised where possible.
• Security and fraud prevention cookies — help us detect suspicious activity and protect your account from unauthorised access.

You can manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the zj77 platform. zj77 does not use third-party advertising cookies or share behavioural data with advertising networks.

10. Your Rights

As a user of the zj77 platform, you hold the following rights in relation to your personal data. You may exercise any of these rights by contacting the zj77 support team as described in Section 15:

11. Children & Minors

The zj77 platform is strictly for individuals aged 21 years and above. zj77 does not knowingly collect or process personal data relating to individuals under the age of 21. Age verification is a mandatory step in the account registration process, and zj77 reserves the right to request CNIC documentation to confirm eligibility at any time.

If zj77 becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all associated data will be deleted or returned as appropriate, and any deposits made will be refunded subject to payment method verification. If you believe a minor has registered on the platform, please contact our support team immediately.

Parents and guardians in Pakistan are encouraged to make use of internet filtering and parental control tools to prevent minors from accessing online gaming platforms. Please visit our Responsible Gaming page for additional guidance.

12. Security Measures

zj77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and the zj77 platform
• Encryption of sensitive data at rest, including KYC documents and financial records
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing of the platform infrastructure
• Multi-factor authentication options for player accounts
• Continuous monitoring of platform systems for anomalous or suspicious activity
• Incident response procedures for prompt investigation and notification in the event of a data breach

While zj77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. In the event of a suspected security incident affecting your account, please contact zj77 support immediately.

13. Third-Party Links

The zj77 platform does not contain links to third-party external websites. All navigation within the zj77 platform remains within the zj77.app domain. This Privacy Policy applies exclusively to data collected and processed by zj77 through the zj77.app platform and does not extend to any third-party services accessed independently by users.

Payment providers such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank operate under their own independent privacy policies. When you complete a transaction through these providers, their data practices are governed by their respective policies. zj77 encourages you to review the privacy documentation of any payment provider you use.

14. Changes to This Policy

zj77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or the services we offer. When material changes are made to this Policy, we will notify registered players via their registered mobile number or email address and will display a prominent notice on the platform for a minimum of 14 days prior to the effective date of the change.

The most current version of this Privacy Policy will always be accessible at zj77.app/privacy-policy. The "Effective Date" displayed at the top of this page indicates when this version of the Policy came into force. Your continued use of the zj77 platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way zj77 handles your personal data, please get in touch with our support team through the following channels:

• Live Chat: Available 24/7 directly through the zj77 platform. This is the fastest way to reach us for urgent privacy matters.
• Email: You may contact us at [email protected] — please note this is provided for reference as plain text and is not a clickable link. Include "Privacy Request" in your subject line for prompt routing to our data protection team.
• Response Time: zj77 aims to acknowledge all privacy-related enquiries within 48 hours and provide a full substantive response within 30 calendar days.

When submitting a rights request, please provide sufficient information to allow us to verify your identity and locate your account records. This will help us process your request efficiently and without unnecessary delay.